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We want to give our users a smooth and hassle-free banking experience, while ensuring we're available whenever they need us to. As Associate Team Lead, you take ownership in leading a team of helpful and efficient Operations Agents. Your role is to lead one of these teams, to make sure they meet our users' expectations and continuously improve their performance in doing so Take ownership Make life easy for our users by leading the operations team and ensuring smooth banking journey Build, grow and lead a team of Banking Operations AgentsCoordinate well with the operations teams in other locationsContinuously guide and coach your team to achieve individual as well as team growth
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