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Why Join Us?Are you looking for a role that provides opportunities to develop and grow? Take the next step in your career journey with us! We’ll provide you with a professional support structure and benefits to ensure you can thrive.We offer Premium HMO, awesome technology, and above-market remuneration. Our high performers are frequently invited to visit their colleagues internationally for professional development.About the Role:Customer Support Specialist is responsible for providing support to inbound customer support inquiries. Role responsibilities include direct customer support via chat, email and Zoom meetings to our clients and potential clients.Included in the scope of the role is learning product knowledge, troubleshooting, communication skills, designing, assisting in maintaining on-boarding and training materials for customers, and intra-organizational communication.A successful Customer Support Specialist will be inquisitive and hungry to learn, organized, reliable, and maintain a customer-first attitude. You work at the front lines, building lasting client relationships and driving customer communication. Your interactions with clients help us better understand customer pain points and are a crucial piece of the sales-to-renewal process.Primary Job Responsibilities:· Develop expertise about the our Platform, our clients and their business needs· Assist in maintaining on-boarding and training development programs for customers· Work closely with other functions including Sales, Customer Success and Product teams to ensure customer needs are met while meeting internal objectives.· Act as an advocate, embrace a consultant approach, and display a positive attitude to connect with customers - take the time to understand your clients' needs and business priorities in order to present relevant use cases and responses.· Respond to inbound inquiries from new customers and trial prospects, ensuring they understand how to best use the platform, including but not limited to· Assistance with cap tables· Assistance with searches / runs· Document the details of each client interaction in order to improve the customer experience and drive deal closure, as well as to provide feedback to the Product team. Your role is crucial in helping Product make informed decisions by being a direct advocate for customers' needs.· Participate in various company initiatives and projects as requested, including but not limited to· Product regression testing· New feature / release testing· Data / quality testingRequirementsSkills and Qualifications:· Finance or Accounting graduate· Worked previously in investment banking or M&A sectors, or in FinTech B2B within Investment Banking or M&A· Associate’s degree or equivalent work experience· 1+ years in a relevant customer role or equivalent, strong knowledge of accounting, cap tables, finance sector, investment banking is a plus· A client-first attitude and love to provide customer satisfaction· Have excellent verbal and written communication skills with a keen eye for detail· Interested in financial markets or services, particularly investment banking· Ability to operate with a strong sense of urgency and deliver results· Have terrific prioritization skills to manage a variety of support tasks to help us grow as a sales organization with a customer-first attitude· Comfortable engaging with a diverse array of clients· Tenacious and goal-oriented; can work effectively as part of a group· Team player with the desire to try new ideas in order to achieve greater levels of success· Knowledge of Google and Microsoft Office suite including Outlook, Word and ExcelBenefits✔ HMO on Day 1✔ Work Schedule is 12:00 PM to 9:00 AM (Sunday to Thursday)✔ 100% Virtual Recruitment Process✔ Equipment provided✔ Paid Government-Mandated Benefits (SSS, PHIC, Pag-IBIG)✔ Enjoy great pay, awesome benefits, amazing perks, and work-life balance!Job Highlights:✔ Work-life balance✔ Career growth and development opportunities✔ Stable organization and industry leader✔ Collaborative and fruitful company cultureSalary Range Php 50,000 - Php 60,000
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