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Why Join Us?Are you looking for a role that provides opportunities to develop and grow? Take the next step in your career journey with us! We’ll provide you with a professional support structure and benefits to ensure you can thrive.We offer Premium HMO, awesome technology, and above-market remuneration. Our high performers are frequently invited to visit their colleagues internationally for professional development. We’re always searching for great talent to join our team. If you’d like be part of a fast-growing industry leader with an exceptional company culture, we’d love to hear from you: recruitment@connectos.coJob Responsibilities: Develop a comprehensive understanding of the company's products and services Provide prompt and efficient customer support through phone, email, and chat Maintain accurate records of customer interactions and transactions using a Customer Relationship Management (CRM) tool Collaborate with the sales and marketing teams to ensure seamless customer experience and brand consistency Proactively identify and resolve customer issues, and escalate them to appropriate departments as needed Continuously update and improve process documentation to ensure maximum efficiency and productivity Participate in special projects and perform other duties assigned by the supervisor Requirements Graduate of any course At least 2 years of experience in a customer support or related role Excellent verbal and written communication skills with a friendly and professional tone Proficiency in using any CRM systems Ability to multi-task and work efficiently in a fast-paced environment Strong problem-solving skills Ability to work independently and collaboratively in a team environment BenefitsStandard Job Benefits: HMO on Day 1 Permanent WFH Paid Time-Off Quarterly Sick-Leave Conversion Paid Government Mandated Benefits (SSS, PHIC, Pag-IBIG) Day Shift Equipment provided Standard Job Highlights: Work-life balance Career growth and development opportunities Stable organization and industry leader Collaborative and fruitful company culture Salary Range: 30k-35k Package
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