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Location: Taguig City,Metro Manila,Philippines Trusting Social is an AI Fintech company specialized in assessing credit profiles of consumers in emerging markets combining pioneering AI with large alternative data sources. In 2020, we reached our ambitious milestone of credit profiling 1 billion consumers spanning 4 countries - Vietnam, Indonesia, India and the Philippines - and building a platform for the wider industry and the financial services industry in particular to provide the "un & under" served access to credit. At the core of this initiative has been our strict and unwavering adherence to the norms of consumer data privacy and consumer data rights.But we're not satisfied as we embark on the next leg of our journey to deliver 100 million credit lines to consumers in the markets where we operate. Although this goal is ambitious, we truly believe that by harnessing the power of AI & Big Data we can deliver financial access at unprecedented scale.As a firm, we're audacious problem solvers motivated by our impact on society. We deeply espouse the values of ownership - of our actions and initiatives, integrity in all we do and agility in execution.We place great importance on doing what is right, what is best and what is innovative. If you are smart, driven and want to make a difference in the world with the most advanced and fascinating technology, come join our team. We can satisfy your desire to explore new territory and give you the runway to really make an impact.We are looking for a Customer Success Associate who works primarily to build, maintain and retain relationships with customers and clients to ensure they are getting the best value out of our products and/or services. This role involves building strong relationships with customers, addressing their needs and ensuring their satisfaction. You will maintain and increase sales by cultivating customer relationships, elevating customer experiences and exceeding customer’s expectations. You will be the representative of Trusting Social/EVO to existing and potential customers and should ensure that the customers are always satisfied and WOWed with every interaction across all channels. What you will doDevelop in-depth knowledge of our products and services to effectively assist customers and provide an excellent customer experienceProvide support to customers to help them navigate and understand our products and services across all channelsAddress customer inquiries, concerns and issues in a timely and effective manner across all channelsProvide exceptional customer experience by showcasing empathy, practicing active listening and adopting a problem-solving mindsetBuild and maintain strong relationships with customers, becoming a trusted advisorIdentify and drive resolutions to all customer issues by collaborating with internal teamsGather customer feedback and insights to help improve customer experience and improve our products and servicesCollaborate with cross-functional teams to create and simplify existing processesMaintain accurate records of all customer interactions, inquiries, requests , resolutions and feedbackIdentify opportunities to cross-sell/upsell additional products and services to existing customersSet the foundation, grow the team and take ownership of customer success processesWhat you need to haveBachelor’s degree in a related field (business, marketing, communication is preferred)Previous experience in customer support/service or customer-facing role experience is a plusPrevious experience working as a team leader/ apprentice team leader is highly preferredProblem solving ability and a strong customer-centric mindsetAnalytical mindset and critical thinkingStrong communication and interpersonal skillsExcellent organizational and time management skillsProficiency in using CRM softwareWhat you will getTop market rate payOpportunity to work directly with top level managers and learn from the international group of expertsGenerous benefits: health insurance package for you and your familyHybrid work arrangement (2 days onsite, 3 days work from home)#LI-Hybrid" Apply to this job
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