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Passionate about the latest trends in Tech?What if you had a chance to be a part of the world's leading Hardware, Software or SaaS solutions? Imagine team-mates who speak 40+ languages and have the most diverse professional and cultural backgrounds.Join our SupportYourApp team as a Customer Success Consultant to harness the power of machine learning, imagerecognition, and business intelligence to produce breathtaking photos and videos. Let's see what it takes.What you will do: Assisting with the cooperation between customers and independent photographers; Matching customer's requests with available photographers; Providing customer support to photographers related to scheduling/hosting photo sessions, timely upload and editing of the photos; Providing customer support for customers related to their communications with the photographers assigned to them, answering general questions, assisting with navigating the platform; Escalating complex tickets to internal-team; Requirements: Tech background; Experience with CRMs, Internal Platforms, and widespread SaaS tools such as Zendesk, Hubspot, MessageBird, and Aircall; Strong communication skills, both verbal and written. Efficiency and Resilience. Will be a great plus: Photography and Photo Editing experience. Benefits: Fixed schedule & remote work; Competitive compensation; Financial and professional growth; Paid intensive training and trial period; Great management with no bureaucracy; Good bonuses for referring friends (referral program). Who are we?SupportYourApp is a Support-as-a-Service company that provides customer support services for growing startups and tech companies around the globe. We work with clients from 30+ countries and speak 50+ languages.We are a team of like-spirited people determined to make the world a happier place, one satisfied customer at a time. We treat our team like our clients, surrounding them with an unlimited care, individual approach, and a wholesome positive experience.* Due to legal restrictions and client requirements, candidates from sanctioned countries are ineligible for this position.
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