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Start Date: ASAPType of Contract: Full Time EmploymentWork Set Up: Permanent Remote / Work-At-HomeEquipment Provision: Company ProvidedSchedule: 8:00 AM to 5:00 PM Eastern US Time, Monday-Friday (3:00 PM - 12:00 AM Romania Time)SupportNinja is a new kind of BPO. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo. About the Role: As a Customer Success Manager, your primary responsibility will be to cultivate strong relationships with our B2B clients, ensuring their successful onboarding, product adoption, and continued growth. Our client base primarily comprises higher education institutions, but you'll also have the opportunity to work with nonprofit organizations, government agencies, and corporate clients.If you're someone who thrives on ensuring customer satisfaction, takes pride in becoming a product expert, excels at building meaningful client relationships, and has experience handling escalated chat support tickets and emails from support, this role might be an ideal fit for you.
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