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TMGM, a Forex broker under multiple regulatory authorities, is currently in search of an experienced Customer Support Officer to join our expanding team in Limassol, Cyprus. Our brokerage provides traders with access to a diverse range of asset classes, including CFDs in Forex, Metals, Shares, Indices, Energies, and Cryptocurrencies.Established in 2013, the TMGM Group has grown to have a global presence, with offices in Australia, Cyprus, and various regional locations. We take pride in our esteemed partnerships, including our role as the Official Regional Partner of Chelsea FC.The key responsibilities of this role encompass: Delivering outstanding customer service to clients through Live chat, email, and telephone channels. Engaging with clients to address queries and provide information about our trading platforms and service offerings. Assisting clients in resolving technical and troubleshooting issues. Collaborating with different departments to efficiently resolve client concerns. Monitoring and reviewing live chat conversations to maintain the highest quality standards within the department. If you are a skilled Customer Support Officer and want to be a part of our dynamic team, we encourage you to apply for this position with us. Join TMGM and contribute to our commitment to exceptional client support and trading services.Requirements Exceptional communication abilities in English, encompassing both written and verbal proficiency. Proficiency in additional languages like Spanish, French, Italian, or Portuguese is highly desirable. Proficiency in computer usage, including an excellent command of CRM systems and trading platforms, particularly MT4. Strong attention to detail, adeptness in multitasking, and the capability to manage a substantial volume of inquiries while upholding precision. Knowledge and prior experience in the field of FX will be regarded as advantageous and beneficial to the role. Benefits Competitive compensation package, commensurate with qualifications and experience, including a 13th-month salary. Free daily lunch provision. Opportunities for a hybrid work arrangement. A generous holiday entitlement of 21 days, supplemented by additional bank holidays.
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