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Brandwatch is the world’s premier social suite, empowering over 7,500 of the world’s most admired companies to understand and engage with customers at the speed of social. Combining pioneering, AI-enriched digital consumer intelligence with industry-leading social media management tools, Brandwatch offers a complementary suite of specialized, best-in-class products and services that support intelligently connected workflows. With Brandwatch, brands and agencies can adapt and thrive in today’s fast moving digital world by making smarter decisions and executing data-driven social strategies at every customer touchpoint.Operating and serving clients the world over, Brandwatch has 15 offices across the globe and more than 1,000 employees worldwide. Brandwatch is a Cision Company.We are looking for a Customer Support Specialist to join our Customer Support team in Bulgaria!As a main point of contact for our customers, team members in this role will provide high level technical assistance for our products, but also gather and communicate important information regarding customer challenges.The role involves working closely and collaboratively with the Tier 2, Engineering, Product, and Customer Success teams to provide our customers with the best possible user experience when working with our products
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