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We are looking for Data Centre Operations Manager, with strong experience and/or knowledge in Hyperscale Data Centres. The Data Centre Operations Manager should be able to deliver Managed Ops Services for Data Centre providers and has a deep understanding and expertise in Data Centre operations. This role can either be based in Malaysia or Philippines.RequirementsData Center Management Oversee the daily operations of our hyperscale data center facilities to ensure 24/7 reliability and availability. Monitor and manage data center infrastructure, including servers, cooling systems, power distribution, and backup generators. Implement best practices for equipment maintenance, repairs, and upgrades to minimize downtime and enhance efficiency. Facility Management Lead efforts to maintain a safe, secure, and efficient data center environment. Manage facility-related vendors and contractors to ensure adherence to maintenance schedules and safety protocols. Regularly inspect and assess the physical infrastructure, identifying and addressing any issues promptly. Operations Team Leadership Supervise a dedicated team of data center technicians, engineers, and support staff. Provide mentorship, training, and performance feedback to foster professional development and maintain high operational standards. Ensure team compliance with safety procedures and industry regulations. Vendor and Outsourcing Management Collaborate with vendors and third-party service providers to procure equipment and services required for data center operations. Monitor vendor performance and enforce service level agreements (SLAs) to maintain quality standards. Optimize outsourcing arrangements to meet operational needs effectively and efficiently. Customer Relationship Management Serve as the primary point of contact for our valued clients, fostering strong relationships and addressing their inquiries and requirements. Collaborate with the sales and account management teams to understand client expectations and ensure service delivery aligns with client needs. Capacity Planning and Scaling Work closely with capacity planning experts to forecast future infrastructure requirements. Develop and execute plans for scaling data center operations to accommodate growth while maintaining performance and reliability. Emergency Response and Disaster Recovery Develop comprehensive emergency response plans to handle various scenarios, including power outages, equipment failures, and natural disasters. Conduct regular drills and training exercises to ensure readiness and minimize service disruptions. Compliance and Regulatory Oversight Ensure data center operations comply with industry regulations and standards, including security and environmental requirements. Collaborate with relevant regulatory bodies to maintain necessary certifications and accreditations. Budget Management Oversee the financial aspects of data center operations, including budget creation, expense tracking, and cost optimization. Identify opportunities for cost-saving initiatives while maintaining operational excellence. Performance Reporting Generate detailed reports on data center performance metrics, including uptime, efficiency, and maintenance activities. Present findings to senior management for review and strategic decision-making. Requirements Bachelor's degree in Information Technology, Computer Science, Electrical Engineering, or a related field. In-depth knowledge of data center operations and proficiency in managing large-scale, hyperscale data center infrastructure. Strong understanding of industry best practices, compliance standards, and security protocols. Previous experience in managing and overseeing hyperscale data center operations is crucial. This involves handling exceptionally large and complex infrastructure setups. Proven experience in managing day-to-day data center operations, including capacity planning, incident management, and performance optimization. Experience in negotiating contracts, managing vendor relationships, and overseeing procurement processes for data center equipment and services. Knowledge of industry regulations, compliance standards (e.g., ISO 27001, SOC 2), and best practices for data center security and compliance. Excellent communication skills, both written and verbal, to interact with internal teams, vendors, and stakeholders effectively. Relevant certifications, such as Certified Data Center Management Professional (CDCMP), Certified Data Center Professional (CDCP), or other industry-specific certifications. Only Shortlisted candidates will be notified.BenefitsCareer Progression and learning opportunities
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