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Elastic is a free and open search company that powers enterprise search, observability, and security solutions built on one technology stack that can be deployed anywhere. From finding documents to monitoring infrastructure to hunting for threats, Elastic makes data usable in real-time and at scale. Thousands of organizations worldwide, including Barclays, Cisco, eBay, Fairfax, ING, Goldman Sachs, Microsoft, The Mayo Clinic, NASA, The New York Times, Wikipedia, and Verizon, use Elastic to power mission-critical systems. Founded in 2012, Elastic is a distributed company with Elasticians around the globe. Learn more at elastic.co.As a member of our Professional Services team, you will work with the broader Services team to lead billable engagements to our Customers. Our customers include the largest government and financial services customers through to small technology start-ups. This role will be leading interesting projects that solve complex search, observability and security problems for our customers. The Services Delivery Manager is a customer-facing role, for our consulting team, developing new business in the ASEAN region, meeting financial targets, and building strong relationships both within Elastic and with our customers and partners. Your primary focus is delivering the agreed business outcome to our customers, whilst having the opportunity to work with a tremendous services, engineering, and sales team and wear many hats. What You Will Be Doing: Responsible for delivery of professional services and development of new customer projects in the ASEAN region Overseeing professional services management duties including team leadership, project scoping, P&L margin and reporting Liaising closely with the Elastic sales, finance, legal and engineering teams to scope opportunities while assessing risks, questions, or concerns Accountability for hitting Services bookings and revenue targets within the APAC region Demonstrating strong customer-facing communications skills such as meeting presentation (video/audio conferencing and in-person), customer advocacy, partner development, and relationship building Utilizing strong organisational and analytical skills for managing a Professional Services Automation ("PSA") application, meeting business and utilization targets, and calendar management Excelling at consulting workflow including financial planning, business and legal negotiations, project oversight and significant multi-tasking in a fast-paced environment with high-quality expectations Leading highly distributed Consulting Services team and partners across Asia Innovating, presenting, mentoring and documenting on consulting methodology and process What You Bring Along: A minimum of 8 years of experience in relevant professional services organisation, whether with a software vendor or system integrator The ability to work directly with customers to gather, prioritize, plan and execute solutions to customer business requirements as it relates to technology An ability to communicate effectively in the technology domain of search, analytics, or related technologies Experience and comfortable leading project negotiations in critical situations and senior stakeholder management A track record of success in professional services or related technology fields The ability to travel up to 20% of the time, including internationally Bonus Points: A bachelor or graduate degree in Business/Economics, Computer Science, or related discipline, or comparable certification and experience An understanding of our technology space, including Elasticsearch, Linux, Java, software development, NoSQL, and/or databases Project Management certification from a reputable organisation such as PMP, PRINCE2, Scrum A passion for open-source technology and business mode Additional Information - We Take Care of Our People As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do. We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do. Competitive pay based on the work you do here and not your previous salary Health coverage for you and your family in many locations Ability to craft your calendar with flexible locations and schedules for many roles Generous number of vacation days each year Double your charitable giving - We match up to $1500 (or local currency equivalent) Up to 40 hours each year to use toward volunteer projects you love Embracing parenthood with minimum of 16 weeks of parental leave Different people approach problems differently. We need that. Elastic is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation. We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co We will reply to your request within 24 business hours of submission. Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster) Please see here for our Privacy Statement.
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