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About GBG GBG is the leading expert in global digital identity. We combine our powerful technology, the most accurate data coverage, and our talented team to deliver award-winning location intelligence, identity verification, and fraud prevention solutions. With over 30 years’ of experience, we bring together a team of over 1,250 dedicated experts with local industry insight from around the world to make it easy for businesses to identify and verify customers and locations, protecting everyone, everywhere from fraud. Why you should be@GBG (with the 93% of our team members that recommend us as a great place to work) We make the world a safer place We trust each other and win together We are local experts in a global business We want you to be yourself We grow when you grow About the teamPart of the Technology & Operations, the FDE team works directly with GBG IDscan customers, partners, and internal stakeholders to resolve document-related queries and provide a second line of defence against digital identity fraud. Working to resolve customer issues is our priority however, IDES (IDscan Document Expert System) is the brain behind IDscan document processing technology, and many teams in IDscan work on IDES to keep improving it from different aspects. IDES is the processing engine that takes images from various sources and processes them to classify, authenticate, and extract information from different types of documents (including proof of ID, and proof of address documents). This team will ensure IDES is maintained and grows along with all the new documents that are introduced into the market. The RoleThe successful candidate will be required to deliver an industry-leading document-checking service (FDCS) to GBG’s Identity customers and partners. The Forensic Document Examiner will ensure customer support/queries are dealt with quickly and thoroughly across multiple platforms. As you research and build your document knowledge, you will help to expand and maintain the GBG IDscan document library and prepare reference data for our Document Knowledge Team to enable them to train our software and expand our sample database used as a tool in the document verification process.What you will doYou will: Respond to customer requests over live chat, portals, and emails Maintain the integrity of records and collect information, evidence, and ID samples in a legally admissible and responsible manner, as prescribed by IDscan Manage daily transcript report Review semantic and visual features of identity documents Prepare reference data to build your document knowledge and help to train our software Act on information, either directly or through escalation Additionally, you may: Regression test new document library packages and compare against older versions as and when required Define new document types/ enhance the existing ones RequirementsWhat we're looking for High level of attention to detail Data analysis and critical thinking skills Good communication skills, writing documentation and reporting, as well as an excellent command of the English language Baseline technical skills (Power Point, Excel, Windows, Outlook) Proven ability to think analytically. Organised and able to work independently and on their own initiative Flexible attitude towards business hours and as the scheduled days are Saturday, Sunday and Bank Holidays. Desired:Ability to collate information, analyse the data and come up with solutions to problems Data/Information research skills Basic Photoshop/Designing Skills knowledge Knowledge about data protection and privacy Knowledge about identity documents CIFAS Identity Document Fraud Training (or equivalent) Personal Profile: Ability to adapt and make decisions Fast learner for new tools, and IT system Able to work autonomously Customer-focused individual with a drive to ensure customers have and continue to have a great experience when dealing with GBG Detail-conscious and committed to keeping accurate and up-to-date records. Supports others and recognises the importance of teamwork Eager to learn and determined to deliver excellent service to customers Ambitious with ‘can-do’ attitude Behaviours we'd like to seeI can tell you more about what these mean to GBG and to me and my team when we have a chat!BenefitsWe have a vision to have the best and most engaged team members in the industry. People matter at GBG, they make us who we are. Every team member across all our locations makes a difference, everyone has something to contribute. Maybe you too could make a difference.As part of our commitment to our team and flexible working approach, we have created a Work When and Where You Want Policy to give our team members choice and empowerment, and to support a balance in work and home life. Please ask your Talent Attraction Specialist for more information on this and our Family Friendly policy if you want to find out more!
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