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German-speaking Customer Success Specialist We’re looking for a full-time German-speaking Customer Success Specialist to join our international team of almost 300 colleagues, of which around 30 are located at our sea-view office in Keilaniemi, Espoo, and others in Denmark, Germany, the Netherlands, Poland and the US to name a few. Together we work to minimise the time spent on financial admin tasks of small business owners across the world. We promote a supportive and professional company culture - where flexibility and understanding ensure a good work-life balance.Interested? Keep on reading.Who are we?At Zervant, we are on a mission to help entrepreneurs succeed. Since 2010, we’ve helped thousands of entrepreneurs get paid faster for their work. With Zervant, users can ditch the boring admin work and spend more time on what matters. In 2021 we proudly became part of Ageras - a diverse and forward-thinking company working towards a vision: we enable success for micro-businesses by building the best ecosystem around their financial needs. Ageras is also home to Ageras Marketplace, Ageras Finance, Billy, Kontist, Salary and Tellow. In 2023 our teams will be collaborating closer together to move towards our vision as one company.Why work with us? At Zervant you will be part of a fun and inclusive team. We are brave to disrupt the market, to share our ideas and to give feedback to each other. Our people have room to grow: it’s part of our culture to help colleagues develop new skills and we highly value equal and open sharing. If you feel stuck on a task, there is always someone ready to help you. Together we can overcome challenges on our path to making a difference for entrepreneurs all around the world. What you’ll be working on: German-speaking Customer Success Specialist Solving and answering customer support tickets in German (depending on the language skills, possibly other languages as well). Updating our online Help Centre’s German publications. Communicating internally about the concerns and ideas of our German-speaking clients. Translating Help Centre articles and customer communication from English to German. Helping to scale operations for our fast-growing customer base Among other things, we might also need your help in: Translating user interface off the software from English to German. Testing the software. You will also be helping Kontist, our sister company with the following tasks for up to 50% of the time: Support customers in product-related questions on the bookkeeping product build & maintain the self-service content for the bookkeeping product collect customer feedback for the bookkeeping product churn-prevention by excellent customer handling You will be working in a multicultural team of 5 and report to the Head of Customer Success. Preferred requirements for this role: Experience working in customer facing roles Higher degree education Strong communication skills, both verbal and written in German and English Good IT skills and an interest in digital environments Cultural awareness in working with colleagues and customers from other cultures and countries Enjoys solving problems both independently and as part of a team And just as important as required skills is the cultural fit! If you don’t meet all of these requirements we still encourage you to get in touch - we’re looking for the right person, not the right paperwork.Benefits: Flexibility in your working life - remote working a few days per week is popular in our team and working hours are generally flexible. Comfort in our sea-view penthouse office. Our private terrace overlooks the marina and it’s a 7 minute walk from the metro station. (Our office will move within Keilaniemi during the summer, but we are not looking to downgrade.) Enjoy complimentary coffee, tea, soda and snacks in a professional-yet-casual environment. Camaraderie - from weekly team sports (optional) and exciting events organised by our dedicated feel-good team to Ageras functions in Copenhagen. Feel free to check the comprehensive list of all our benefits on our Careers page. Getting the job Please send us your cover letter and CV via the 'Apply' button latest on 30.09.2023. We may start the interview process during the application period, and fill the position as soon as we find the right person.Starting date: The recruitment process will consist of the following phases:Phone call - 1st interview with the hiring manager & skill test - Personality and cognitive assessment - 2nd interview with the team - Offer Should you have any questions about the role, you may contact: Emeline Le Guillou, Head of Customer Successemle@ageras.comWe are looking forward to receiving your application and perhaps having a chat with you!
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