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We partner with the world’s most valuable brands to build digital solutions that transform businesses. As a digital native, we bring a 28-year track record of accelerating business impact through complete and scalable digital solutions. With a global presence of 6,500+ professionals in strategy, research, data science, design, and engineering, we unlock top-line growth, improve customer experience, and drive operational efficiency.Hi There, This is Ana from CI&T! I am a Talent Analyst looking for people in Brazil for a Support and Development Position to work on an international project. We are seeking an experienced individual to join our team in the role of Support Analyst (L2) and Developer (L3). This position involves providing technical support, developing solutions, and maintaining a strong client relationship in an international context. The ideal candidate should have a dynamic and analytical mindset, a passion for problem-solving, and a commitment to continuous improvement.Responsibilities:- Provide second-level technical support to resolve client and end-user issues.- Collaborate with development teams to implement defect corrections, improvements, and new features.- Write high-quality code in Java (backend) and JavaScript/TypeScript (frontend), utilizing Spring Framework and Angular Framework.- Engage directly with international clients, including C-level executives, to understand requirements and communicate progress.- Adhere to ITSM, ITIL, and Agile methodologies for efficient workflow.- Utilize tools like Jira, ITSM, Trello, Confluence, and GSites for demand management and documentation.- Analyze and resolve complex technical issues, including root cause analysis.- Stay updated with industry trends and share knowledge with the team.- Foster collaboration and contribute to a culture of learning and innovation.Requirements:- Advanced proficiency in written and spoken English.- Experience with ITSM, ITIL, Agile (Kanban, Scrum), and relevant tools.- Proficiency in documentation and knowledge sharing.- Strong troubleshooting skills in production environments.- Ability to analyze complex scenarios involving multiple components and integrations.- Backend development skills (Java and Spring Framework).- Frontend development skills (JavaScript/TypeScript and Angular Framework).- Experience with Git for source code management.- Proficiency in SQL for database interactions.- Creation and maintenance of unit and integration tests.#LI-APL#MidSeniorCI&T is an equal-opportunity employer. We celebrate and appreciate the diversity of our CI&Ters’ identities and lived experiences. We are committed to building, promoting, and retaining a diverse, inclusive, and equitable company and culture focused on creating a better tomorrow.At CI&T, we recognize that innovation and transformation only happen in diverse, inclusive, and safe work environments. Our teams are most impactful when people from all backgrounds and experiences collaborate to share, create, and hear ideas.We strongly encourage candidates from diverse and underrepresented communities to apply for our vacancies.
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