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We are Kaizen Gaming Kaizen Gaming is the leading GameTech company in Greece and one of the fastest-growing in Europe, with the Stoiximan brand in Greece and Cyprus and Betano in Germany, Romania, Bulgaria, Czech Republic, Portugal, Brazil, Chile, Peru, Ecuador and Canada. Our aim is to leverage cutting-edge Technology in order to provide the optimum experience to those who trust us for their entertainment.Responsibilities Deliver a second-line support to our high-value players that meets (and exceeds) their expectations, whilst also offering a first-class customer experience; Assist the Key Account Managers by coordinating Key Accounts activities, setting up bonuses, handling correspondence, lists and content; Communicate effectively and efficiently with players and colleagues in order to ensure the accomplishment of business objectives and targets; Look for potential high-value players to forward to the respective Key Account Manager; Manage Key Account budget & take ownership over gifting and shop (collaboration with internal/external partners); Manage all tasks in a timely and efficient manner; Handle ad-hoc tasks and projects related to high-value customers when needed. Requirements 1+ years of experience in this role or similar; Experience of handling tickets, emails, live chat, telephone queries & customer support; Advanced Excel Skills; Knowledge of online betting will be considered a plus; Excellent organizational and analytical skills; Flexibility to work in shifts and during weekends/ public holidays; Exceptional command of spoken and written English at a native level. Kaizen Gaming Perks 💸 Competitive salary package and bonus scheme.📚 Udemy learning account & continuous training.👩⚕️ Health and life insurance for you and your family.💰 Monthly allowance for lunch & commuting expenses.🏃 A buddy will support you with your onboarding;⭐Clear career paths and a developmental 360° feedback framework. Please submit your CV in English.Recruitment Privacy Notice Regarding the data you share with us, you may find and read our recruitment privacy notice here.
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