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About AlphaSights AlphaSights is the global leader in knowledge on-demand. We connect investors and business leaders with the knowledge they need to succeed. Working from nine cities globally, our 1500+ colleagues provide round-the-clock coverage to the world’s top investment funds, consultancies, and Fortune 500s. Founded in 2008, AlphaSights is a fast-growing, founder-led company. About this Role As a Language Operations Associate, APAC, you will be based out of Hong Kong, and own our language services in the APAC region. Your primary responsibility will be to manage the transcription, translation, and interpretation needs of the organization specifically in APAC, supporting our Client Services Teams’ commercial initiatives for language services, and will be their main point of contact for any questions related to our services. You will be expected to both solve key problems and challenges as well as seize major opportunities for improvement and enhancement of the firm’s language service offerings. Your responsibilities will include but will not be limited to 1) Commercial Ownership of Transcription, Translation, and Interpretation in APAC Maximize Language Services adoption within Business Units in the region through building strong understanding and partnerships with Client Service Teams, developing and executing commercial strategies to grow the services Improving Client Service Teams and clients’ experience with Language Services by constantly learning about clients and seeking their feedback to improve our services Handling AlphaSights internal requests from different Specialist functions that may require translation Serving as the trusted, internal go-to point of contact for members of our Client Service Team as well as other Specialist functions that may have translation requests Having a clear understanding of profit and loss KPIs per each Language Service, and negotiating with language professionals when appropriate to meet business objectives 2) Language Services Processes & Operations Managing, troubleshooting, and streamlining the daily transcription, translation (via Translation Management System), and interpretation requests the team handles Improving and expanding AlphaSights’ language service operations and workflows globally and in APAC specifically Building effective and trusted relationships with our community of language professionals and influencing their day-to-day productivity Continuously upskilling in the latest technology development and processes in the Language Services industry What We Look For At least 1 to 3 years of experience as a full-time Project Manager or Operations role within a transcription company or an LSP, with a proven track record of managing transcription and/or translation workflow and production. Alternatively, at least 2-3 years of experience as a full-time Project Manager or Operations role within a high-growth tech-enabled professional services firm Motivated to deliver measurable results and develop a client-first mindset Curiosity about Language Technology is a plus Must have excellent operational, project management, and problem-solving skills Passionate about working with globally dispersed teams and handling various working styles Entrepreneurial, growth mindset, sees expanding services in the region as an exciting opportunity What you will get Full ownership of the day-to-day operations and project management of our Transcription platform, Translation Management System as well as Interpretation projects A clear career path for advancement to Senior Associate after 24M and to Manager after ~4 years The opportunity to shape and deliver best-in-class Language Services offerings to our clients and grow into a region-focused “owner” of the Language Services business An inspiring, high-energy, merit-based environment with ambitious peers. Compensation and Benefits Expect total first-year compensation of 264,000 (HKD) and annual salary increase potential linked to individual performance and eligible for bonus performance once in the Manager role 15 days annual leave, six months full maternity leave, and six weeks full paternity leave Private medical & dental insurance, and annual health check-up Tax-advantaged housing allowance up to 50% of monthly base salary Option to WFH Thursday & Friday State-of-the-art office with amenities in the heart of Hong Kong AlphaSights is an equal opportunity employer.
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