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Why Join Us?Are you looking for a role that provides opportunities to develop and grow? Take the next step in your career journey with us! We’ll provide you with a professional support structure and benefits to ensure you can thrive.We offer Premium HMO, awesome technology, and above-market remuneration. Our high performers are frequently invited to visit their colleagues internationally for professional development.We’re always searching for great talent to join our team. If you’d like be part of a fast-growing industry leader with an exceptional company culture, we’d love to hear from you: recruitment@connectos.coDuties and Responsibilities Circuit Monitoring: Monitor network circuits to ensure optimal performance, identify and resolve connectivity issues, and minimize downtime. Proactively detect and escalate network anomalies and outages with vendors and services providers. Commissioning and Decommissioning: Coordinate the commissioning and decommissioning of network infrastructure for new office locations and any additional requirements as needed. Collaborate with stakeholders to gather requirements and plan deployments Troubleshooting and Technical Support: Provide Level 1 support for network-related inquiries, incidents, and service requests. Diagnose and resolve basic hardware and software issues related to network connectivity. Documentation and Reporting: Maintain accurate records of circuit configurations, commissioning/decommissioning activities, and related documentation. Generate regular reports on network performance, incidents, and resolutions. Collaboration and Coordination: Work closely with cross-functional teams to ensure seamless operations. Communicate effectively with vendors and service providers. Continuous Improvement: Identify opportunities for process improvements and recommend solutions to enhance circuit monitoring and office location management. Requirements Minimum 2+ years’ experience in IT support, telco, or similar role mandatory Basic understanding of networking and switching mandatory Experience with network monitoring tools (e.g., SolarWinds, Nagios, PRTG) mandatory Familiarity with commissioning/decommissioning processes for IT infrastructure a plus Relevant certifications such as CompTIA Network+, Cisco CCNA, or equivalent a plus Bachelor’s degree in Computer Science or a related field a plus Competency with MS Office Suite Benefits HMO on Day 1 Paid Time-Off Quarterly Sick-Leave conversion Paid Government-Mandated Benefits (SSS, PHIC, Pag-IBIG) Equipment provided Job Highlights Work-life balance Career growth and development opportunities Stable organization and industry leader Collaborative and fruitful company culture Excellent career opportunity
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