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Planday from Xero is a leading digital solution that uncomplicates everyday scheduling and workforce management by making it easier for businesses and shift workers around the world to communicate, collaborate, and get work done.Powered by a community of local industry experts, Planday provides a best-in-class digital platform that is easy to use, accurate, secure, and compliant with local needs and standards. From payroll and accounting to POS and reporting, its open API and tech ecosystem is scalable to fit shifting business needs and to build an engaged, flexible workforce.Founded in 2004, Planday is headquartered in Copenhagen, Denmark and supports over 400,000 users across Europe, Australia and the US. Planday was acquired by Xero in 2021.As part of our continued growth journey, we're looking for a new colleague to join as Norwegian-speaking Customer Onboarding Consultant as part of our Onboarding Team.Imagine Tracy, who is the HR manager in a medium-sized hospitality business. She wants to make sure payroll is managed without mistakes. She also wants her staff to be onboarded smoothly. Or let’s consider Alycia, who works as the central scheduling manager in a hospice. Her job is to staff the right people, with the right skills, at the right time and place. For our customers to be able to use Planday effectively from day one, we rely on our Customer Onboarding Team, which helps our new customers to set up their individual Planday platform according to their needs. In this role, you will be located in our Copenhagen headquarters and will be part of a team of currently eight colleagues, focusing on our customers in the Scandinavian markets.You can expect to work with the following:- looking after international portfolios of shift-based businesses (with focus on Norwegian customers)- ensuring that our customers have the knowledge they need to make their scheduling and HR management processes simpler and more efficient- working with new customers to facilitate custom Planday implementation, product setup and ongoing customer support- acting as an internal representative of your customers to our internal product/engineering teamRequirements:As our ideal Customer Onboarding Consultant, you are eager to help people around you. You see solutions instead of problems and have worked in a fast-paced customer service and/or IT support role before. If you see yourself in some of the points below, great - we’re excited to learn more about you!- are professionally fluent in English and Norwegian- have a minimum of one year experience in a Customer Support or Onboarding role or in a leading role within one of our key industries- understand the logic of IT systems, and easily learn new systems- are driven, creative, respectful and curious, with strong time management skills- are good at working independently, but always with an eye towards sharing your knowledge and success with othersIt would be beneficial if you have knowledge/experience with the following – but we want to hear from you even if you don’t:Experience using Planday from a previous workplace and/or working knowledge of HR system, payroll systems or working time rulesAt Planday, we offer you:- Benefits like pension, health insurance, inclusive support for new parents and generous vacation- On top of your annual base salary, you are offered to be part of an Employee Share Plan- Growth and progression opportunities – we want you to grow with us- Flexible remote work- Strong social culture with lots of team and company activities- Meaningful work – everyone at Planday contributes to improving the lives of shift workers around the globe- Healthy work-life balance and autonomous approach to work. We trust in you and your abilitiesFinally, our offices are not just workplaces (although they are pretty nice and well-located, we have to say!). Plandayers are open and welcoming and at Planday, everyone has the freedom and support to show their true self at work.
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