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About Security Bank We are the Philippines’ largest independent bank, having won countless awards over the years including the most prestigious industry award in both 2015 and 2016—the Bank of the Year – Philippines by The Banker. We’re changing how people bank. From the moment customers enter our branches to their experience online, we make them feel valued and empowered. Now, with more than 300 branches spanning the country, BetterBanking has become the gold standard in improving the banking lives of millions of Filipinos. But we’re far from done. In our constant pursuit of excellence and improvement, we create teams that support our business and each other. The Role Systems Officer aids in translation of strategies and process flows into system enhancements, thoroughly tests changes before moving to production, and provides comprehensive support for investigation of system inquiries and/or any issues/errors encountered in the system. How you'll contribute Policy & Procedures Comply with department and company policy, procedures, and code of conduct at all times Participation and Feedback Fulfill mandatory training classes Meet with line manager to brainstorm and find ways to improve system performance Brainstorm with manager on prioritization of system change requests and enhancements Attend project-related steercoms with manager and project team Operations Set-up accounts and manage user access rights in a timely manner Translate collection strategies and process flows into system enhancements Understand nature of system change proposals, prepare test cases, and thoroughly test changes before moving into Production Provide comprehensive support for investigation of system inquiries and/or any issues encountered in the system Escalate production errors and monitor implementation of corrective measures Collaborate with business analysts and developers to provide robust design inputs as part of requirement and design analysis Manage delivery of system related projects within service level agreement It is accepted and understood that the employee may perform other related tasks which may be assigned from time to time What we’re looking for Bachelor’s Degree in Computer Science/Information Technology, Business Studies/Administration/Management, Finance/Accountancy/Banking At least 1 to 4 years of relevant work experience in system administration, testing and parameter management Proficiency in the use of computer programs (EXCEL, WORD, POWERPOINT, OPEN APPLICATION) Good oral & written communication Result-oriented and a team player Proactive and flexible to changes Values integrity at work Decision maker Trustworthy #LI-ST1 #LI-Hybrid
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