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Business Account Manager (B2B Sales), Remote Location: Virtual/Remote Schedule: Monday - Friday, 9:00 AM - 5:00 PM EST *If you do not reside in EST, we request your ability to log on at your equivalent of 9:00 AM EST Training Schedule: December 4 - 15, 2023 (Virtual) December 18 - 22 (In-person, Boston) *Attendance for the entire duration of the training period is a mandatory requirement for this position. As an Account Manager, you will be responsible for owning, managing and growing a book of business. Your book will consist of business customers in varying industries including but not limited to: Office, Property Management, Contractor, Interior Design, and Accommodations. In this role you will be responsible for establishing new relationships, prospecting new business, and growing existing accounts through proactive sales outreach. In addition, you will be expected to leverage sales and service partners to support the customer journey and their relationship with Wayfair Professional. This role requires a high level of collaboration, adaptability, ownership, and the ability to achieve high sales and performance expectations. What You’ll Do: Maintain and grow your book of business quarter over quarter Exemplify relentless focus on the customer experience every step of their journey; from enrollment to supporting mature customer relationships as they expand their business with Wayfair Professional Schedule appointments and walk through Wayfair Professional site, product and services offerings Hold engaging conversations through phone and email outreach with the objective of growing customer relationships through repeat sales and a continuous pipeline of opportunities Act as a subject matter expert on Wayfair Professional’s comprehensive value and product and service capabilities Meet or exceed all sales metrics, not limited to but including, revenue and productivity goals Effectively collaborate with peers, partners, and suppliers to provide an exceptional customer experience Exhibit a problem solving, solution driven mindset Leverage Wayfair’s People Principles as a North Star in all that we do What You’ll Need: 1 to 3 years of outbound sales experience with consistent success in exceeding performance expectations Experience managing and growing a book of business (preferably B2B) Self-motivated and reliable Skilled in B2B sales; strong business acumen and project needs analysis Willingness to adapt and grow in a fast paced, high growth industry Ownership in your professional and sales development plans Strong written and verbal communication Experience with email, video conferencing, CRM, and spreadsheets (Preferred: Proficiency with Salesforce.com, Google Suite, Zoom/Google Meet; Experience working in a virtual environment) Compensation: The L1 salary range (or base pay range) for this position is $32,400 - $38,000. The average all-in target range for this role is between $72,400 - $96,000 if meeting expectations. This role is inclusive of a variable payment structure with a monthly commission payout in addition to the base salary. Variable earnings are dependent upon individual performance, are unique to each individual account manager, and uncapped. The Compensation team determines internal offers based on your current position/level, your location, and the new position. As you move through the internal interview process, your recruiter will be able to provide additional details regarding your specific application. Please note, internal offers are not negotiable. If the new pay band range is higher than the employee’s current pay, the employee will see an increase upon transfer. If that pay band range is lower than the employee's current pay, they will see a pay decrease. If the employee’s current pay is within the new pay band range, the employee’s compensation will remain the same. Assistance for Individuals with Disabilities Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form. Need Assistance? For more information about applying for a career at Wayfair, visit our FAQ page here. About Wayfair Inc.Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking. No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic. We are interested in retaining your data for a period of 12 months to consider you for suitable positions within Wayfair. Your personal data is processed in accordance with our Candidate Privacy Notice (which can found here: https://www.wayfair.com/careers/privacy). If you have any questions regarding our processing of your personal data, please contact us at dataprotectionofficer@wayfair.com. If you would rather not have us retain your data please contact us anytime at dataprotectionofficer@wayfair.com.
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