Beta
NextResu.me
Upload a resume screenshot or PDF/Word file.
File size can not exceed 5M
Resume optimization.
The first 1,000 reservations can experience for free.
✔ subscribed
Job information
Are you ready to embark on a thrilling journey in the world of retail, where you'll be at the forefront of ensuring every customer leaves our store with a smile of satisfaction? As a Customer Experience Manager, you'll be the driving force behind our commitment to excellence in customer service. Here's a glimpse of your exciting responsibilities:Customer Satisfaction: Implement and breathe life into our "satisfied or satisfied" policy, leaving no room for anything less than complete customer satisfaction. Collaborate seamlessly with the store, UHC, E-commerce, and instore services teams to fulfill every customer's request, no matter how unique. Customer Engagement:Craft and execute an engagement strategy that keeps our active members delighted and entices new ones into our vibrant community.Frontline Excellence: Ensure a top-tier welcome desk experience and maintain impeccable employee grooming standards. Co-author and bring to life customer obsession strategies, aligning them with the broader store project. Checkout Efficiency: Lead and optimize the checkout process, ensuring it's smooth, efficient, and safe for all our valued customers. Manage the cash flow processes within the store. Team Empowerment: Train and empower your teammates to guarantee the highest quality, efficiency, and safety standards during customer checkouts. Provide guidance on the services offered in the store, including second life and workshops. Dream Team Building: Assemble and manage your dream team, aligning their talents with our sports project. Foster a culture of Learning & Development among your teammates. Effective Management:Take charge of your team, conducting both team and individual meetings, defining missions, organizing monthly gatherings, and ensuring timely remuneration and performance assessments.Ethical HR Practices:Embrace and implement ethical HR practices, staying up-to-date with the latest trends and innovations in the field.In this role, you'll be the maestro orchestrating an exceptional customer experience, nurturing a highly skilled and motivated team, and driving our commitment to ethical excellence in HR. If you're passionate about delivering unparalleled service and shaping the future of retail, this is the opportunity you've been waiting for! Join us and be part of a dynamic team that's dedicated to making every customer interaction memorable.Requirements Proven experience in developing and overseeing local service offerings. Strong functional management skills, demonstrating the ability to efficiently allocate resources and personnel. Competence in writing and executing service projects to meet organizational goals. Demonstrated expertise in customer loyalty management, fostering long-term relationships and brand advocacy. Hands-on experience in checkout management to ensure seamless and secure customer transactions. Knowledge of security protocols and practices to safeguard both customers and store assets. Proven leadership in managing and developing high-performing teams. Ability to strategically plan and structure a workforce to align with business objectives. Experience in recruitment processes to acquire top talent for the organization. Benefits Variable monthly performance bonus (up to 10%) Be a shareholder, with exclusive annual option to invest in Decathlon shares. Opportunity to work in a international, sporty environment Staff discount across all Decathlon brands Internal and external training available By applying, you consent to the collection, use and disclosure of your personal data in accordance with our Privacy Policy (https://www.decathlon.sg/s/privacy-policy).
Generate
Enter the job description and your resume,
To get your personalized interview questions
Remaining fish crackers: --
|
Login