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LUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 100 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered the world’s finest brands, such as Aveda, Bvlgari, Calvin Klein, Diptyque, Hermes, La Prairie, Montblanc, and SK-II. We have also established Joint Ventures with the likes of LVMH Group, Elizabeth Arden, Puig, Yves Rocher, and By Terry. At the core of our business is a diverse and dynamic #OneTeam of 2000 talents that shape the face of luxury beauty, and delights consumers daily across our growing footprint of 15 markets. Come join us now.Why Join Us?At LUXASIA, we believe there is beauty within every talent – that is you.We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you the autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn’t that beautiful?Position Purpose: To step change our Retail Operations Strategy and Execution with end state in mind to get our BI (Beauty Influencer/Consultant) Organization to perform the best-in-class Retail Excellence. He / She will draw on extensive knowledge of Retail Operations landscape, people management and functional areas of the business, forging dynamic relationships with business partners to achieve success. Principal Accountabilities:As our Retail Operations Manager, this position will report to the Regional Retail Operations Lead & dotted report to MY Senior Brand Lead; your responsibilities will include but are not limited to: Understanding the Malaysia market needs and analyzing these data to devise and implement necessary procedures. Seek to apply and relevant innovation where necessary Responsible for the overall success of retail operations driving sales, reinforcing operations, and store leadership management & development Ensure strong Operational stewardship, following guidelines deployed to market and executed in market while remaining competitive Ensure excellent result of principal’s EQR & Annual Free Goods Audit in every market including organizing audit preparations and executions, as well as driving improvements Responsible for opening new doors, new product launches, the full encompassing details that this would entail including training and the manpower dispatch by door Develop mid- and long-term strategies in order to achieve growth projections Develop sales strategies in retail stores (Departmental Stores, Chain Stores and other strategic event projects) together with Senior Brand Lead Manage all retail-related projects across the region to establish retail operations excellence Formulating retail policies to accentuate the consumer experience through developing and maintaining Retail Operations SOP to ensure best in class execution in stores. Accountability of the retail partnership (store team) to optimize inventory, improve processes and effectiveness within this side of the business Working with stakeholders to establish excellent retail processes which are efficient and consumer-centric. Ensuring all projects and policies confirm to Brand Value and local regulations. Collaborate with other division of the company to ensure Brand Value is upheld Analyze and review store management team and Retail team's performance for career growth and succession planning. Identifying and communicating sales driver opportunities with sales, marketing and merchandising teams Create and maintain strategic retail recruiting plans with clearly defined objectives, desired outcomes, and a calendar of events. Manage, supervise and coach Retail Operation Executive in recruiting, hiring and training of Retail Supervisors, Counter Leaders and Beauty Consultants. Awareness and perfection of the merchandising in stores through auditing store for standards in sales, operations, customer service standards and merchandising as well as policies and procedures. Lead Mystery Shopping Programs in market to ensure high quality retail experience for our consumers. Be a strong partner to our Trainers to co-develop a holistic training curriculum to build Beauty Consultants’ capabilities to achieve their goals. Develop strong partnerships with real partners management (store team) and negotiate best opportunities Requirements(Experience, Knowledge & Skills) Bachelor's degree or equivalent industry experience. 8 to 10 years of experience in Sales and/or Marketing in the Beauty and Cosmetics industry Rich knowledge of Sales & Retail Operations is a must 5+ years of experience leading teams with strong people management skills. Knowledge & Experience in Beauty/Skincare/Prestige brands Very in-depth retail understanding and ability to influence with strong commercial awareness Stock inventory management skills Excellent communication skills and ability to engage various audience across multi-cultures Strong team player Strong commitment to continuous improvement. Innovative and strategic thinker Strong business acumen and analytical skills Results-oriented Digitally savvy Project management experience, command of project scheduling, milestones and deliverables Ability to juggle multiple priorities and work in a fast-paced environment Willing and ready to travel (within MY Region) Do you have what it takes to succeed in a fast-paced and intense environment? Do you thrive on challenges? Do you want to bring innovative ideas to life? Are you keen to abandon the status quo, try new things, embrace failures as lessons, recover fast, yet always pursue excellence?If so, you are the one we are looking for. JOIN US and let’s grow together.To explore other careers opportunities, visit our careers page @ https://www.luxasia.com/careers/If you have a question for us, please drop us an email here.We regret to inform you that only shortlisted candidates will be contacted. Thank you.Note to staffing agenciesPlease DO NOT contact LUXASIA’s employees or Talent & Excitement (T&E) team in an attempt to present candidates for our roles. LUXASIA has our own panel of appointed agencies that we work with. Any agency who is interested to work with us must obtain prior written approval from LUXASIA’s T&E team before you submit candidates’ resumes, and then only in conjunction with a valid fully executed contract for service and in response to a specific job opening. LUXASIA will not pay a fee to any Agency that does not have such agreement in place. Thank you for your understanding.Benefits Empowering, fun and vibrant culture to grow professionally Strong learning ground for your career and opportunity to work with globally renowned brands Complimentary Goods and Flexi Benefits
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