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Welcome to Centorrino Technologies, the ultimate destination for tech enthusiasts! We're not just any workplace – we've been certified as a Great Place to Work® 2022 and 2023, and one of the Best Place to Work in Tech® 2023! With a team of over 260 tech wizards, we're constantly pushing the boundaries and working at the forefront of the tech industry in Australia and NZ. Our CEO Adam Centorrino is a legend in the customer service world, having won the Customer Service Executive of the Year award twice, and we've also won an incredible 10 consecutive Australian Service Excellence Awards! We're not just focused on our customers; we prioritise our employees too. With flexible work culture, growth opportunities, wellness benefits, and an inclusive workplace culture, we're dedicated to making sure our team members are happy.We are seeking a Senior Systems Engineer to play a crucial role in proactively improving our managed services clients environments to reduce incidents and improve service stability.You will be part of a talented team of engineers that demonstrate superb technical competency, delivering mission critical infrastructure and ensuring the highest levels of availability, performance and security.RequirementsHere’s what you’ll be doing: Provide level 3 systems support for all Managed Services customers. Troubleshoot systems and infrastructure for our managed services clients. Proactively raise and troubleshoot problems within a customer’s infrastructure environment. Collaborate with amazing colleagues across the business to ensure a successful outcome for the customer. Stay current with new technologies and industry trends in the managed services space. Communicate with clients and stakeholders to understand their technical requirements and provide solutions. Develop and maintain documentation for systems and infrastructure. Participation in the (paid) on-call roster and occasional (paid) overtime work. Mentor and develop team members, fostering a culture of learning and growth. Here’s what you’ll bring: Proven experience as Systems Engineer. Effective communication skills when troubleshooting technical issues. You will be able to remain calm and articulate, providing clear explanations of the problem and preventative measures. A keen interest in technology and a strong desire to ensure that all technology is functioning optimally. You will be willing to learn new technology solutions and concepts to confidently liaise with staff and external vendors. A positive attitude and can-do mindset, fostered by your proven track record of helping others resolve technical issues. A strong knowledge of ticketing systems would be advantageous. Microsoft and other industry certifications. Enjoys a fast-paced environment and is comfortable with change. A personality where everyone knows that when you take on a task whether it’s huge and scary or tiny and boring, you’re going to see it through to the best of your ability. Some of the best Google-fu in town. Please note that all team members must have a valid state-based Working with Children Check (WWCC), Police check, and be authorised to work in Australia. You may also be required to get NV1 Australian Security clearance.BenefitsOur company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why: We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching. We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships. We understand that technology is key to your success, which is why we give you the freedom to choose between a Mac or PC and offer cost-price tech discounts so you can stay up-to-date with the latest trends. We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work. We believe in your potential and offer a personalized career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself. We celebrate diversity and inclusivity, and prioritise health, wellbeing, and fun in our workplace culture. When you join Centorrino Technologies, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer, and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Indigenous people and people from culturally diverse backgrounds.
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