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Service Delivery Engineer Salary Range: $80,000.00 - $90,000.00 per year base salary (which is dependent on a variety of factors including relevant experience, geographic location, business needs, and market demand).Who We Are:Persado provides the only Motivation AI platform that generates personalized communications at scale, inspiring each individual to engage and act. Many of the world’s largest brands, including Ally Bank, Dropbox, JPMorgan Chase, Marks & Spencer, and Verizon, rely on Persado to generate hyper-personalized communications. Persado’s generative AI is trained on more than 100 billion digital business language impressions across industries, enabling marketers to motivate customers and drive significant business value.As an employer, Persado is committed to creating a place where everyone’s unique perspective is valued. We understand that our team members and our inclusive culture are what make Persado special. Persado is proud to be named on Fast Company’s World’s Most Innovative Companies list in 2020 and Built In’s Best Places To Work in 2021 & 2022.What We Are Looking For:We are looking for a Service Delivery Engineer to help us deliver our integration setups for large-scale digital marketing campaigns across a range of online channels. This will require good knowledge of Javascript, HTML & CSS, Salesforce Marketing Cloud, and preferably other digital experience platforms such as Optimizely and Facebook Ad Manager. Your work will span over various channels such as web, email, Facebook, and display. You will work with teams of solutions consultants, product managers or analysts and account managers to set up and deliver our integrations with worlds’ largest marketing platforms and clients. You will maintain overall responsibility for all operational aspects of a project from pre-launch through launch and on-going support until the end of the project’s revenue lifecycle.If you are interested in innovation and experienced in delivering services across large marketing platforms then join us in our quest to disrupt the creative industry.What You Will Work On: Set up and configure integrations with client’s marketing platforms to serve Persado content for Email, Web, Facebook, and Push channels Ensure that the setup considers all client requirements from content data transfers to conversion tracking with third party analytics or CRM systems Ensure on-time and problem-free integration setups by working as part of a cross-functional team Ongoing support of client’s campaign content delivery and execution Create well documented procedures wherever possible and enforcing adherence to them Establish and adhere to quality assurance processes that reduce the likelihood of errors and ensure consistency and quality of results Identify, document, and request tools, features and enhancements for Persado’s applications in order to improve operational efficiency and quality Possess strong hands-on working knowledge of JavaScript, HTML and CSS, as your work will span over various channels such as web, Email, display, Facebook, and mobile What You Bring 2-4 years in a technical role supporting enterprise marketing clouds (Salesforce Marketing Cloud, Oracle, Adobe) and web analytics and testing tools (Adobe Analytics, Google Analytics, Optimizely, Adobe Target, Google Optimize) Proficient with JavaScript, HTML & CSS Working knowledge of SQL and databases Previous experience with basic scripting languages Working experience in multiple forms of digital marketing (e.g. email marketing, social media, Adwords, mobile apps, display) Experience with Responsys (preferred) Familiarity with Adobe Photoshop and other Creative Cloud applications is considered a plus Diverse background, including both software development and hands-on system, application, and/or database administration. Customer facing experience and ability to drive technical sessions is considered a plus Excellent written and verbal skills in English with strong organizational abilities What We Offer:Achieve your life goals and work goals at Persado. Persado’s hybrid working model empowers both remote and in-office work equitably! Competitive and equitable compensation Generous benefits packages globally 401k matching (USA); Pension Scheme (Certain EU locations) to prepare for your future We encourage professional growth through our dedicated enablement and training teams, as well as on demand tools and resources Employee Enrichment Fund to pursue a passion or upgrade your home office! Structured onboarding program to ensure a confident start and long-term success for new hires! Strong emphasis on career development and mobility, continuous feedback loops and performance management Flexible time off to support work-life harmony (including Summer Fridays and a one week Winter Holiday Break) #PersadoCares! 2 paid Volunteer days per year and charitable donation match Robust Diversity, Inclusion and Belonging initiatives; culture month celebrations, monthly diverse speaker series, commitment to bias-free recruitment, ERGs (#culture, #mindsmatter, #parents, #women, #green, #pride and growing)! Valuing diversity at Persado means recognizing and respecting human differences and similarities. Persado is committed to diversity with respect to all aspects of employment. All decisions regarding recruitment, hiring, promotion, compensation, employee training and development, and all other terms and conditions of employment, will be made without regard to race, religious beliefs, color, gender identity, sexual orientation, marital status, physical and mental disability, age, ancestry or place of origin.#LI-Remote#LI-SB1
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