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About Unblu Unblu helps the world's leading banks and insurance companies deliver an in-person experience online. We provide highly secure engagement and collaboration software, enabling financial institutions to enrich the digital experience of their clients. By choosing a career with Unblu you choose to join an international, and innovation-savvy company. Our head office is in Basel, Switzerland and we have offices in Bulgaria, Germany, UK, Canada and USA. It is an exciting time to join Unblu as we have just announced our strategic partnership with Swiss Post and have completed our first ever acquisition of a SaaS provider. The RoleThe Software Support (Technical) Engineer plays an important role as a bridge between the different people such as Support, R&D, SRE, Business Leads and Customers.If you are up to exploring new opportunities and looking to acquire new skills, join us! In this role, we will give you the amazing opportunity to learn and work with the most wanted technologies on the market and build your technical skills even further! Our Software Support team provides technical support to our installed base and cloud customers. We are not a call center and our primary channels for communication with clients is via email and ticketing system. Some of your responsibilities will be: taking care of customer requests, analyzing issues related to product configuration, reporting product related issues while collaborating with R&D, troubleshooting issues related to Mobile App and SDK.Our stack: Clusters: Kubernetes, OpenShift Application Server: Tomcat, JBoss Front-end: JavaScript OS: Linux , Windows Other: Web Servers, Databases, Observability, JIRA, Gitlab, Docker, Web technology Responsibilities Conducting pre-defined processes to verify and deliver software for Cluster or for Application Server for on premise setups Analyzing of logs related to environment or browser issues Simulating customer environment to analyze issues locally Analyzing and troubleshooting of issues related to WebRTC (including TURN Server, Browsers, Forward Proxy, IP Proxy, etc.) Doing proof of concept of JS API, WEB API, Chat Bot, etc. internally and delivering the results Setting up different database servers for verification and troubleshooting purposes Requirements 2+ years of experience on a relevant position and with a technical background Fluency in English Client-facing experience Experience in troubleshooting technical issues and finding solutions Experience in building strong relationships while working closely with customers Ability to be a successful communicator with both internal and external teams Detail oriented and out-of-the-box thinker Interest in working with the latest technologies, curiosity to investigate issues and find solutions Open to new challenges Benefits An interesting and rewarding role in the Professional Services team in the world's leading live collaboration software manufacturer Work in diverse environment: 30+ nationalities across 8 locations Competitive salary and great referral bonuses Hybrid working environment A fantastic opportunity to learn while having access to all the latest tools and equipment Our office in Sofia is located in Campus X with lots of perks for the employees #LI-HybridMake sure to have a look at our Glassdoor page too - it will give you more insights into what it is like to work for us.Unblu is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce. Please note that due to the nature of our business, all new joiners will have to complete a background check, further information can be requested.
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