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Why We Work at Dun & BradstreetDun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,000+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us!Dun & Bradstreet is seeking a Support Specialist to our Nordic 2ndLine team. The position is a one-year temporary position, starting October 2023. The position at Nordic 2nd Line will give you the opportunity to work in a support environment on some of our newest and most innovative products. You will work independently as well as partner with technical and customer-facing teams to support our customers, as well as troubleshoot and help our customers to resolve more complex issues. You are welcome to join us from Oslo, Copenhagen, Stockholm, or Helsinki.The RoleNordic 2ndLine Support team is a Nordic support team. Our main responsibility is to be a specialist in our common, most innovative products and services, and support our local support teams and customers on solving complex support issues.At present, the team consists of 7 members located in our offices in Stockholm and Oslo.We are now looking for a new colleague that will be responsible for handling support inquiries together with the rest of the team. You will work both global and Nordic and have a close cooperation with your local colleagues in the county you are sited.Key Responsibilities:· Provide support of customers after the implementation face· Troubleshoot and help customers resolve issues connected to both WEB/GUI-products, Rest- and Soap API solutions and integrated solutions in customers systems. This can be technical questions, errors in Admin systems connected to credentials, content/data questions etc.· Escalate questions to the right team/person such as product owner or developer· Professional handling of customers in the support process - customer in focus!· Participate in training and take responsibility for own learning on new products or tasks· Contribute to improve and document processes and routines to create efficiency and higher value for the customer, your input is important! About You:· You are driven by the good customer experience and professional case management· You have strong analytical, problem-solving and trouble shooting skills.· You thrive in a busy work environment and is used to handling multiple parallel support requests· You speak fluently one of the Scandinavian languages and English· You work independently and manage multiple priorities effectively.Experience:· You have as a minimum 1–2 years of experience in second line customer support, preferably in technical support· Experience from working with, or knowledge about, Rest&Soap API solutions· Experience of working in a pressured situation with several parties involved Not required, but an advantage if you have knowledge about:o CRM systems as Salesforce, Microsoft Dynamics, SAP or/and major coding languages.o Experience in handling consumer and company data, as well as knowledge of GDPRAll Dun & Bradstreet job postings can be found at https://www.dnb.com/about-us/careers-and-people/joblistings.html. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.Global Recruitment Privacy Notice
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