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At Weights & Biases, our mission is to build the best developer tools for machine learning. Weights & Biases is a series C company with $250 million in funding and a rapidly growing user base. Our platform is an essential piece of the daily work for machine learning engineers, from academic research institutions like FAIR and UC Berkeley to massive enterprise teams including iRobot, OpenAI, Toyota Research Institute, Samsung, NVIDIA, Salesforce, Blue Cross Blue Shield, Lyft, and more.Reporting to the VP of Customer Success, the customer-facing Technical Account Manager will be critical to the success of our customers at Weights & Biases manage the onboarding of new customers, be the primary point of contact for post-sales activities, and proactively manage all the touch points between the initial onboarding and contract renewal. You'll help drive adoption, understand innovative customer use cases, and serve as the primary problem solver in our customers' machine learning workflows.In addition, the TAM will be responsible for identifying upsell and expansion opportunities within their customer base and communicating opportunities to Sales. A successful TAM is one that has a healthy working relationship with the Sales, Product, and Marketing teams specifically.This is a perfect opportunity for anyone with machine learning experience, is customer-focused, and is looking to work with the top ML companies in the world.
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