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We are seeking for a Training and Quality Specialist based in Cyberjaya Malaysia. As a Training and Quality Specialist, you are dedicated to managing, developing & delivering customer service, ITIL processes and service improvement trainings for Managed Service Provider. Aside from that, you will continuously train our staff to be equipped with the skills and information they require to provide a world class customer experience. Your core objective includes continuously measuring Operations team by performing assessments or audits on tickets and calls against ITIL/ITSM process KPIs. By performing these reviews, you will produce analysis and recommendations which will be used to identify gaps and targeted improvement initiatives. Success is measured by the continual enablement every member to deliver exceptional service within Operations, compliance to best practices and standards and timely dissemination of knowledge.
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