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About Us: Wasoko (“people of the market” in Swahili) is transforming communities across Africa by revolutionizing access to essential goods and services. We are East Africa’s biggest digitized retail distribution platform powered by our own in-house logistics network. Tens of thousands of informal retailers across five countries (Kenya, Tanzania, Rwanda, Uganda, and Zambia) use Wasoko to order everyday essential goods and receive working capital financing. The informal retailers of Africa today are the primary if not the only channel used by consumers to purchase essential goods worth over $600 billion per year. The fragmented infrastructure across large land mass, distributed but diverse population and rather a smaller basket size spend does not yet lend themselves to big basket retail or mass consumer eCommerce. Instead, the informal retail ecosystem is THE channel for building the plumbing for digital and consumer commerce across Africa. This is Wasoko’s opportunity. Wasoko with its brand, scale and logistics network is best positioned to build the technology-leveraged rails to serve the 1+ billion African consumers through informal retailers. We are building a digital-first operating system for informal retailers, initially focusing on B2B distribution but quickly incorporating other tools and services to help communities across Africa get more for less. Role Brief: Transport at Wasoko is a fun, fast-paced, agile, and people-focused business. We believe in the motto 'We win through our people.' You will support and manage the Logistics team members in a branch, ensuring they have everything they need to achieve and maintain their optimal level of performance. At the same time, you will ensure that operational activities are in line with profit and cost targets, SOP, and company policies. This is a challenging role where you will have the opportunity to grow your career and be part of a strong team. You must enjoy being part of a dedicated team working together to make a difference in the lives of our customers and employees in relevant and memorable ways. If you are looking for a change and ready to make a difference ... we are looking for you. Reporting to: Warehouse Manager Direct Reports: 3 If this sounds like a team you would like to join… Keep reading. Expectation: Ability to communicate at all levelsAbility to manage change processesAbility to lead, coach, and train employeesExceptional organizational and analytical skillsAbility to work independently and handle multiple projectsGoal-oriented, assertive, and a practical problem solverYou are able to work in a fast-paced and challenging environmentSubject matter expert in transport management, forward and reverse logistics, capacity, and route planningDemonstrates an exceptional level of resourcefulness, creativity, ingenuity, and empathyKnowledge of best practices in managing B2B or B2C end-to-end transport processesExperience in building last-mile transport capability with world-class safety and health policies, procedures, standards, and culture. Responsibilities: You are a leader. Your top priority is to make sure all Logistics employees at the branch have what they need to do their tasks 110% of the timeWhat tool(s) do they need to function?Do they have any blockages? Help them remove these blockagesCompliance? Policy, SOPs, and work instructions are aligned with the operationsSelf-service data? Empower them to make decisions based on data while they do their jobsSimplify the way our employees work - the goal is to get more for less (efficiency, productivity, etc.)Ensure operational KPIs are met and exceeded and the business has visibility on the performance of the branchDrive teams to achieve consistent delivery in full on time (DIFOT)Develop, own, and implement tactical strategies to drive asset utilizationKeep last-mile costs under control per order, by ensuring that deliveries per route and vehicle are optimized to achieve targeted profit and loss figuresLive by the principle of 'The Customer is King' to ensure world-class customer serviceDesign and implement tactical service-level strategies that ensure transportation provides delivery service that meets or exceeds customer expectationsIdentify process gaps or opportunities and implement best practices to increase efficiency and accuracyMonitor volume forecasts, as appropriate, to ensure that network delivery capacity is always ahead of the fulfillment center capacity Collaborate with 3P providers to improve performance and processes in a cost-effective mannerHold frequent meetings with 3P vendors to review key performance indicatorsConduct employee performance appraisals, individual development plans, and succession plans to ensure business continuityInvest time in training a new generation of strong people ready to take on new challenges and opportunities while maintaining the same level of excellence in executionCreate and foster an environment that promotes integrity, accountability, collaboration, and a winning attitude while providing a safety net for our employees to thrive, have fun, and grow. Qualifications: Degree in Supply chain, Transport and logistics, Business Operations, Business Administration, or similar. An Advanced diploma in the same with at least 5 years of experience in last-mile logistics can be consideredYou have in-depth knowledge of last mile logistics (transport best practices and processes - prior experience working with Loginext or equivalent highly desirable).
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